Using the System
HD11 XE Getting Started
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112
•Review “Troubleshooting” on page 113 to see if the problem has already been
addressed.
• If you experience a problem using the system, press Ctrl+u to insert a
marker in the system’s event log. Your Philips representative may need to
review the event log file to help troubleshoot your system. The marker helps
to identify the events surrounding the problem.
Information Needed for Technical Support
If you have followed these steps and are still experiencing difficulties with the sys-
tem, contact your Philips representative for technical assistance.
➤ To facilitate technical support
• Be prepared to state your name, the name of your institution, and the ultra-
sound model number (Model number 989605325131).
•Have your system serial number available, and if possible, the software revi-
sion number. See “Finding Your System Serial Number, Model Number, and
Software Revision Number” on page 112.
• Be prepared to give a detailed description of the problem, including the steps
you took leading up to it, and any error messages you received.
• Be prepared to provide any information on the steps you have taken so far to
solve the problem.
Finding Your System Serial Number, Model Number, and Software
Revision Number
You can find your system serial number in one place if your system is on and in
another if it is off.
If the system is on, do the following to locate the system serial number, model
number, and software revision number. All of these items will help facilitate your
technical support call.
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