Troubleshooting
44
4
Machine Does Not Print
Possible Cause Solutions
Is the power on? Make sure that the cable is securely plugged into the power outlet
and the machine.
Turn on the power switch.
Does the Online indicator
stay on?
Press [Online] so the indicator lights.
Is the error and status mes-
sage displayed?
Check the error and status message on the display panel and take
the required action.
Does the indicator next to
the Printer key stay red?
Check the error message, and take the required action.
Is paper loaded? Load paper into the paper tray or on the bypass tray.
Can you print a configura-
tion page?
If you cannot print a configuration page, it probably indicates a
machine malfunction. You should contact your sales or service
representative.
If you can print a configuration page but cannot get the machine
to print when you issue a print command from the computer, it
probably means there is a problem with the computer.
Note that large or complex data might take a long time to be print-
ed.
Is the interface cable con-
necting the machine to the
computer connected se-
curely?
Connect the interface cable properly. If there are any connectors or
screws, make sure that they are securely fastened.
Did you connect the inter-
face cable after turning on
the power switch?
Make sure to connect the interface cable before turning on the
power switch.
Are you using the correct
interface cable?
The type of interface cable you should use depends on the com-
puter. Make sure to use the correct one.
If the cable is damaged or worn, replace it with a new one.
Are the user restrictions
activated?
Set the user ID correctly in the printer driver.
Cancel the user restrictions.
• For details on the user restrictions, as well as how to cancel
them, and user ID assignations. See the System Setting.
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