Troubleshooting
46
4
Other Printing Problems
Status Possible Causes, Descriptions, and Solutions
Multiple pages are fed through
the machine together.
Remove all paper from the tray and fan it gently to get air be-
tween the sheets. After that, load it back into the tray.
The image is printed on the re-
verse side of the paper.
Set the paper the other way up.
Paper misfeeds occur frequent-
ly.
Check the paper size settings. The size set with the paper size
dial might be different from the actual paper size. Make the
correct dial setting.
Use the recommended paper. Avoid using curled, folded,
wrinkled, perforated or glossy paper .
The control panel error message
stays on after removing the mis-
fed paper.
Open the front cover of the machine and then close it.
It takes a long time for the ma-
chine to start printing.
The machine might be in Energy Saver mode or Low Power
mode, which requires more time for warming up and resum-
ing the print job. If you cannot wait, change the settings for
Low Power. Shift Time and Low Power Timer.
It takes too much time to resume
printing.
The data is so large or complex that it takes time to process
it. If the Data In indicator is blinking, printing data process-
ing is taking place. Just wait until printing resumes.
The image is printed in the
wrong orientation.
Make sure that the orientation setting has been set in the ap-
plication you are using.
Set the correct paper size and feed direction that match the
tray settings on the RPCS™ printer driver.
Windows 95/98/Me, Windows
2000, NT 4.0 :
The computer does not recog-
nize the installed printer op-
tions.
If the machine is not bidirectional, specify which options you
have installed using the printer driver.
See the Help file of the printer driver.
Connecting functions are not
recognized when using Win-
dows 95/98/Me, Windows
2000 and Windows NT 4.0
You have to configure the Option Setup in the Printer Prop-
erties when not using bidirectional transmission.
When in Windows, data which
uses proportional fonts cannot
be printed exactly as viewed on
the screen.
Are you printing with the setting that replaces the True Type
Font with the Printer Font? If you want to print with the
same characters as viewed onscreen, use the following con-
figuration:
• Select the [User Settings] check box in the [Print Quality] tab
of the printer driver. Click on [Change User Settings].
Choose the [True Type Font] tab, and then check the [Print
in True Type Font Image] check box.
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