INTRODUCTION
Technical Support
For technical support, contact Shield at +44 1708 377731 or e-mail elv@shieldglobal.com. Shield technical
support is available Monday through Friday, 8:00 AM to 5:00 PM.
Limited Returns and Repairs Policy
In-Warranty Items
All equipment supplied by Shield is provided with a warranty, these warranties are between Shield (the Seller)
and the company that placed the order upon the seller (the Buyer). The warranty Period is valid for 36 months
from the delivery date and is non-transferable.
Damaged Goods
In the event of damage to equipment during transit or any defect in the quality of goods, the Buyer shall Notify
Shield within seven days of delivery.The goods may then be returned to the Customer Service Department of
Shield for repair, or replacement parts may be supplied (by arrangement).
Component Failure
In the event of a defect of the supplied equipment during the warranty period, due to defective materials or
workmanship, then replacement parts shall be supplied to the Buyer using the Service Replacement Item (SRI)
scheme.
Service Replacement Items
The Buyer shall request the replacement part(s) required from the Customer Service Department. This Request
shall be made by fax to +44 1708 347637 or e-mail to elv@shieldglobal.com and shall include the Parts required
the panel Works Order (W/O) Number and the required delivery address.
If the Buyer is not aware of the required replacement part(s), additional advice may be obtained from the
Technical Support Department. Once the SRI has been approved, items are normally dispatched for next day
delivery subject to stock availability.
SRI parts are supplied on the following terms and conditions:
Introduction
SHIELD Fire, Safety & Security Ltd
Aura Fire Alarm Control Panel Installation Manual
Version 1.00 |June 2019 |MAN-1431VS
Page 13
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