exceeding 60 days from the date of quotation. After this period, Shield reserves the right to dispose of these
items or return them.
Repair Warranties
Repaired items are not covered by the normal Warranties and Liability conditions. Subsequent failures of
repaired items will only be covered if the failure is due to a material or workmanship defect directly associated
with the repair and for a period not exceeding three months from the date of the repair. Shield are under no
liability if the repaired or replaced components are found to have failed due to fair wear and tear, willful damage,
negligence, abnormal working conditions, misuse or alteration or repair without approval or failure to follow the
sellers instructions.
Items Returned For Credit
Items shall only be accepted for credit by written approval with the Operation Manager of Shield. Items will only
be eligible for credit in the first 3 months from the supply date.
Before any items are returned for credit, an RMA reference number must be obtained from the Sales /
Operations Department. This number must be used for any correspondence relating to the goods. All goods
Returned for credit must be approved before receipt.Written approval will then be issued using a Goods Return
Application Form. A copy of this form must be supplied with the returned goods. The RMA reference number
must be clearly marked on the outer packaging when returning goods to the company. Goods must be returned
to Shield within 30 days of the issue of the Goods Return Application Form. Only items listed on this from must be
returned under the RMA reference. Items returned without prior request for an RMA reference may be returned
to the customer.
Failure to supply the required information will result in the returned items being quarantined for a period not
exceeding 60 days. If the items are not identified within 60 days of receipt, then Shield reserves the right to
dispose of these items.
Any items returned for credit will be tested and returned to a production release condition. Any material and labor
costs associated with this process shall be deducted from the credit amount in accordance with the Returned
Goods Policy in the Shield price list and at the discretion of the Managing Director.
Shield Fire, Safety and Security Ltd.
Redburn House, 2A Tonbridge Road,
Romford, Essex – RM3 8QE, United Kingdom
Tel: +44 1708 377731, Fax: +44 1708 347637
E-mail: Shielduk@shieldglobal.com
Introduction
SHIELD Fire, Safety & Security Ltd
Aura Fire Alarm Control Panel Installation Manual
Version 1.00 |June 2019 |MAN-1431VS
Page 15
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