9 Troubleshooting
9.1 General faults, warnings, and errors
Possible faults and corrective actions are described in the table below for troubleshoot‐
ing. In the case of faults that cannot be rectified using the information below, please
contact SICK Service. To find your agency, see the final page of this document.
NOTE
To help us to resolve the matter quickly, please note down the details on the type label.
Situation Error or fault
Mounting
■
Product poorly aligned to objects with codes (e.g. glare)
■
Incremental encoder (optional) incorrectly positioned
Electrical installation
■
Interfaces of the product incorrectly wired
Configuration
■
Functions not adapted to local conditions, e.g., parameters for
the data interface not set correctly
■
Technical limits not observed, e.g., working range, aperture
angle
■
Trigger source for read cycle not selected correctly
Operation
■
Product faults (hardware, software)
9.2 Displaying the status log
Overview
The product saves only the last five entries for each error type. The status log is
retained even after switching the product off and on again.
Error types
•
Information
•
Warning
•
Error
•
Critical fault
Approach
1. Connect the SOPAS ET configuration software to the product.
2. Opening the product in the project tree: SERVICE > SYSTEM STATUS > SYSTEM INFOR‐
MATION tab.
9.3 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.4 Returns
►
Only send in devices after consulting with SICK Service.
►
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
9 TROUBLESHOOTING
48
O P E R A T I N G I N S T R U C T I O N S | Lector61x 8024830/1MBT/2024-05-22 | SICK
Subject to change without notice
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