Test functions and fault resolution
10.2 Reading out/saving service data
S7-1500 Automation System
System Manual, 01/2013, A5E03461182-01
133
10.2 Reading out/saving service data
Introduction
In addition to the contents of the diagnostics buffer, the service data contain numerous
additional data points about the internal status of the CPU. If a problem with the CPU should
occur, that cannot otherwise be resolved, please send the service data to our Service &
Support. The service data allow Service & Support to analyze problems that have occurred
rapidly.
Requirements
Service data can be read out via the Web server. For this reason the Web server has to be
activated.
Procedure
1. Open a web browser that is suitable for communication with the CPU.
2. Enter the following address in the address bar of the web browser:
https://<CPU IP address>/save_service_data.html,
e.g., https://172.23.15.3/save_service_data.html
3. The service data page will appear on your screen, with a button for saving the service
data.
Figure 10-1 Reading out service data via the web server
4. Save the service data locally on your PC/programming device, by clicking "Save
ServiceData".
Result: The data are saved in a .dmp file with the following naming convention: "<MLFB>
<serial number> <time stamp>.dmp". The file name can be changed.
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