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Network connection is
not stable.
IP address conflict. Check if other devices are using the same IP
address in the local network.
Check that all necessary ports have been forwarded.
Check network settings on the PC.
The system is using too much CPU resource. Please stop
recording first and then begin backup.
File size is exceeding the total available capacity.
USB backup device is not compatible. Try a different device.
USB device is damaged. Try a different device.
Answer the security questions on the log in prompt to reset the
password
If security answers have also been forgotten, contact technical
support.
IP address for the camera is not right.
IP camera port number is not right.
IP camera account (user name/password) is not right.
IP camera is offline.
Check Setup->Camera to make sure all camera settings are
correct. Contact technical support for further assistance.
Output display is not
optimal on monitor
Check the display output setting and set it to the correct resolution
to match the monitor.
Video stutters when
viewing in split screen
The network bandwidth is not sufficient. Split screen viewing
requires a bandwidth of 100Mbps or higher.
PC resources are not sufficient.
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