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PC-CDU retrieves the receiver ID and firmware version only if the connection to
the receiver is established through the Connection parameters window.
Should one receiver be replaced with another improperly (i.e., without using the
disconnect and connect commands), the About PC-CDU window will not re-
flect the parameters/status of the newly connected receiver correctly.
Bear in mind that Receiver ID is not the same as the receiver serial number
printed on the receiver’s body.
The Save to file button permits the user to write the current receiver parameters and options
into an ASCII file.
This file helps technicians discover the source of the problem and then remedy it.
Before contacting TPS Customer Support about any problems with PC-CDU, re-
ceiver, etc., please do the following:
1. Run PC-CDU.
2. Establish the connection between PC-CDU and the receiver.
3. Click Help, and then click About, or alternatively press C
TRL+U.
4. Click Save to file. Specify the name of the text file. Click Save. The file will be saved
onto the selected computer’s disk.
5. Send the file containing the logs, along with a note describing the problem you have en-
countered, to TPS Customer Support using either the pccdu@topconps.com
or
support@topconps.com
e-mail address.
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