Weidmüller THM MultiMark Plus - Page 59

592599440000/00/04.2019
Fault Correction
Error message Cause Remedy
Device not conn. Programming addresses a non-existent
device
Either connect this device or correct the
programming.
File not found Requestedleisnotonthecard Check the contents of the card.
Font not found Error with the selected download font Cancel current print job, change font.
Memoryoverow Current print job contains too much infor-
mation, e.g. selected font, large graphics
Cancel current print job.
Reduce amount of data to be printed.
Name exists Duplicateusageofeldnameinthe
direct programming
Correct programming
No label found There are labels missing on the label
material
Press Repeat repeatedly until printer
recognizes the next label on the material.
The label format as set in the software
does not correspond with the real label
format
Cancel current print job.
Change the label format set in the soft-
ware.
Restart print job.
Printer is loaded with continuous paper,
but the software is set on labels
Cancel current print job.
Change the label format set in the soft-
ware.
Restart the print job.
No label size Thesizeofthelabelisnotdenedinthe
programming.
Check programming.
Out of paper Out of label roll Load labels.
Error in the paper feed Check paper feed.
Out of ribbon Out of transfer ribbon Insert new transfer ribbon.
Transfer ribbon melted during printing Cancel current print job.
Change the heat level via software.
Cleantheprinthead→„6.3 Cleaning the
printhead“ on page 56
Load transfer ribbon.
Restart print job.
The printer is loaded with thermal labels,
but the software is set to transfer printing
Cancel current print job.
Set software to direct thermal printing.
Restart print job.
Pinch roller open Pinch roller at the rewind guide roller is
notlockedinpeel-o󰀨mode
Swing the pinch roller against the rewind
assist roller.
The pressing roller system on
SQUIX MT is not locked.
Lock the pressing roller system.
Printhead open Printhead not locked Lock printhead.
Printhead too hot Printhead is overheated After pausing the print job will be con-
tinued automatically. If the fault recurs
repeatedly, reduce the heat level or the
print speed via software.
Read error Read error when reading from the mem-
ory card
Check data of the card.
Backup data, reformat card.