Fault description Cause Remedy
Cylinder cannot
be operated.
Reduced power of
the batteries due to
low temperatures.
n Operate cylinder with internal power function in an
active key.
–
Ä
Chapter 1.2.1.2 “Use internal power function”
on page 20
Key has no locking
authorisation.
Ask administrator for corresponding locking authori-
sations.
Electronics in cyl-
inder defective.
Contact specialist company.
Mechanical system
in cylinder defec-
tive.
Contact specialist company.
Cylinder cannot
be inserted.
Wrong cylinder
selected.
Select suitable cylinder. Contact specialist company if
you have questions.
n
Ä
4 “Select and install cylinder” on page 45
Cylinder cannot
be screwed into
position.
Wrong cylinder
selected.
n Check A and B side of the cylinder to see it is in
correct installation position.
–
Ä
Chapter 4.5 “Prepare cylinder installation”
on page 54
n Select suitable cylinder. Contact specialist com-
pany if you have questions.
–
Ä
4 “Select and install cylinder” on page 45
Masterkey lost. Block and replace Masterkey.
n
Ä
Chapter 11.2 “Masterkey loss” on page 171.
Permanent red
LED lit on the
reader.
Hardware fault or
defect in the power
supply.
Have the power supply checked by a qualified electri-
cian.
Red flashing LED
on the reader.
Error in the time
setting on the
reader.
Synchronise the time of the cylinder.
n
Ä
Chapter 7.5.3 “Identify reader” on page 102
Fault repair
23.03.2020blueCompact electronic locking system170
To Next Page
Loading...
