Winkhaus blueCompact - Fault repair; 11.1 Malfunctions in the locking process

11 Fault repair
11.1 Malfunctions in the locking process
Fault description Cause Remedy
Key can only be
turned 45°.
The key could not
be fully read.
Repeat locking process.
Key has no locking
authorisation.
Ask administrator for corresponding locking authori-
sations or, if possible, change the locking authorisa-
tions yourself
n Ä Chapter 7.3 “Add and manage key” on page 81
The battery in the
cylinder is flat.
n Replace the cylinder battery.
– Ä Chapter 10.3.1 “Replace the battery in an
active key” on page 156
n Operate cylinder with internal power function in an
active key.
– Ä Chapter 1.2.1.2 “Use internal power function”
on page 20
n Operate cylinder with external power function in an
active key.
–
Ä Chapter 1.2.1.3 “Use external power function”
on page 21
n Operate cylinder with the Masterkey.
Cylinder sticks
during locking
process.
Sticking during the
locking process
indicates that the
cylinder's battery is
almost empty.
Replace the cylinder battery.
n Ä Chapter 10.3.1 “Replace the battery in an active
key” on page 156
Key cannot be
inserted into the
keyway.
Keyway is blocked. Carefully extract object with tweezers. Contact spe-
cialist company if this is not possible.
Cylinder cannot
be operated.
The battery in the
cylinder is flat.
n Replace the cylinder battery.
– Ä Chapter 10.3.1 “Replace the battery in an
active key” on page 156
n Operate cylinder with internal power function in an
active key.
– Ä Chapter 1.2.1.2 “Use internal power function”
on page 20
n Operate cylinder with external power function in an
active key.
–
Ä Chapter 1.2.1.3 “Use external power function”
on page 21
n Operate cylinder with the Masterkey.
Fault repair
23.03.2020 blueCompact electronic locking system 169