10 Problem Solving
164
Problem Solving
10
Problems during Copying
The following helps you solve problems encountered during copying.
Symptoms Check Remedy
Copy does not 
print at the 
desired size.
Did you select the original 
size series properly?
Select the original size series properly to 
match with the original size.
Refer to "Size Series Settings for Originals" 
(P.31).
Did you select the media 
size series properly?
Select the media size series properly to 
match with the media size.
Refer to "Media Settings" (P.39).
Is the original at the correct 
position?
Load the original correctly.
Refer to "Step 3 Scanning the Original" (P.43).
Is the original guide at the 
correct position?
Correctly set the original guides.
Refer to "Step 3 Scanning the Original" (P.43).
Is the original folded or 
bent?
Straighten and properly reset the original.
Refer to "Step 3 Scanning the Original" (P.43).
Original does not 
feed into the 
original feeder.
Is the original too small? The minimum size of the original that can 
be fed is the width 182mm and the length 
210mm. 
Refer to "Usable Originals" (P.30).
Unable to copy 
using the manual 
feed tray 
(Bypass).
Is the paper media loaded in 
the manual feed tray at the 
correct position?
Correctly select the paper media.
Refer to "Using the Manual Feed Tray 
(Bypass)" (P.36).
Original is often 
jammed.
Is the original in good 
condition?
Insert a usable type of original.
Refer to "Usable Originals" (P.30), "Step 3 
Scanning the Original" (P.43).
Is the original too small or 
too thick?
The minimum size of the original that can 
be loaded is the width 182mm and the 
length 210mm.  Some thick originals may 
require removal of the front return guides.
Refer to "Usable Originals" (P.30).
A corner of the 
original is folded.
Is the original curled? Flatten out the curl and set the original 
again.