10 Problem Solving
166
Problem Solving
10
Images on the 
copy are 
skewed.
Is the original at the correct 
position?
Set the original correctly.
Refer to "Step 3 Scanning the Original" (P.43).
Is the paper media loaded 
correctly?
Load the paper media correctly.
Refer to "Loading Media" (P.34).
Is the original guide at the 
correct position?
Correctly set the original again, and align 
the edge of the original with the original 
guide.
Refer to "Step 3 Scanning the Original" (P.43).
Is the media tray set 
correctly?
Firmly push in the media tray to set it 
correctly.
Refer to "Loading Media" (P.34).
Part of the image 
is missing on the 
copy.
(smudged, 
unclear) .
Is the paper media damp? If the paper media is damp, either some 
parts of the copy are not shown or the copy 
is smudged and unclear. Replace with 
paper media from a new ream.
Refer to "Loading Media" (P.34).
Is the loaded paper media 
folded or wrinkled?
Remove the defective paper media and 
replace with paper media from a new ream.
Refer to "Loading Media" (P.34)..
Dirt appears at 
equal intervals.
Dirt on the paper feed path. Copy a few pages.
Internal components are 
dirty.
Contact your Xerox Customer Support 
Center.
Black dots are 
printed.
Internal components are 
dirty.
Contact your Xerox Customer Support 
Center.
Symptoms Check Remedy