Problems during Copying
167
Problem Solving
10
Black lines are 
printed.
Is the scanning area of 
original dirty?
Clean the platen glass.
Refer to "Cleaning the Machine" (P.158).
Internal components are 
dirty.
Contact your Xerox Customer Support 
Center.
White dots 
appear in black 
filled areas. 
Is the correct type of paper 
media used?
Load appropriate paper media properly.
Refer to "Loading Media" (P.34).
Internal components are 
dirty.
Contact your Xerox Customer Support 
Center.
Printed toner 
smudges when 
rubbed with your 
finger.
Toner is not 
fused to the 
paper.
The paper is 
dirtied with toner. 
Is the paper media damp? Replace with paper media from a new 
ream.
Refer to "Loading Media" (P.34).
Is the correct type of paper 
media used?
Correctly load appropriate paper media.
Refer to "Loading Media" (P.34).
Are the media settings 
correct?
Correctly select the media settings.
Refer to "Media Settings" (P.39).
The entire paper 
area is printed 
black.
A probable cause is some 
type of internal machine 
error.
Contact your Xerox Customer Support 
Center.
Symptoms Check Remedy