Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-4
Servicing Instructions
The service checklist below is an overview of the path a service technician should take when servicing
the printer.
Step 1: Identify the Problem
1. Verify the reported problem does exist.
2. Check for any error codes and write them down.
3. Print normal customer prints and service test prints.
4. Make note of any print-quality problems in the test prints.
5. Make note of any mechanical or electrical abnormalities present.
6. Make note of any unusual noise or smell coming from the printer.
7. Verify the AC input power supply is within proper specifications by measuring the voltage at the
electric outlet while the printer is running.
Step 2: Inspect and Clean the Printer
1. Turn the printer power Off.
2. Disconnect the AC power cord from the wall outlet.
3. Verify the power cord is free from damage or short circuit and is connected properly.
4. Remove the Toner Cartridge and Drum Cartridge.
5. Inspect the printer interior and remove any foreign matter such as paper clips, staples, pieces of
paper, dust, or loose toner.
6. Do not use solvents or chemical cleaners to clean the printer interior.
7. Do not use any type of oil or lubricant on printer parts.
8. Use only an approved toner vacuum.
9. Clean all rubber rollers with a lint-free cloth, dampened slightly with cold water and mild detergent.
10. Inspect the interior of the printer for damaged wires, loose connections, toner leakage, and
damaged or obviously worn parts.
11. If the Toner Cartridge and Drum Cartridge is damaged, replace with new one.
Step 3: Find the Cause of the Problem
1. Use the Error Messages and Codes (Error Messages and Troubleshooting) and troubleshooting
procedures to find the cause of the problem.
2. Use Service Diagnostics (dC330 Component Control) to check the printer and optional components.
3. Use the Wiring Diagrams and Plug/Jack Locator to locate test points. (Wiring Data)
Step 4: Correct the Problem
1. Use the Parts List to locate a part number.
2. Use the FRU Disassembly procedures to install new parts if required.
Step 5: Final Checkout
1. Test the printer to be sure you have corrected the initial problem and there are no additional
problems present.
To Next Page
Loading...
Need help?
General
