Xerox WorkCentre 3345 Service Manual

Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-18
Error Messages and Troubleshooting
Error Messages
The following table lists possible errors and page references for the corrective procedure.
• The Error column provides the error code associated with the error message.
• The Error Message column provides the message relating to the error.
• The Cause column lists the probable cause of the error.
• The Initial Action column provides the first step to correct the error.
• The Go To column references the page number for the procedure.
Use this table to identify the proper procedure to correct the reported error.
Error Error Message Cause Initial Action Go To
Jam Errors
05-100 DADF Jam 1 The lead edge of The
document failed to actuate
the scan sensor within the
correct time after actuating
the registration sensor. The
scan sensor does not turn off
within the correct time from
when the registration sensor
is off.
Open Document Handler
Cover and remove
jammed media.
ADF/DADF
Jam
05-300 DADF Jam 3 The lead edge of the
document failed to actuate
the duplex sensor within the
correct time when the
document is being duplexed.
Open Document Handler
Cover and remove
jammed media.
ADF/DADF
Jam
05-400 DADF Jam 4 The lead edge of the
document failed to actuate
the scan sensor within the
correct time after actuating
the duplex sensor. The scan
sensor does not turn off
within the correct time from
when the duplex sensor is
off.
Open Document Handler
Cover and remove
jammed media.
ADF/DADF
Jam
05-700 DADF Jam 7 Double feed or oversized
document is fed.
Open Document Handler
Cover and remove
jammed media.
ADF/DADF
Jam
Use diagnostic routine DC120 to view fault codes

Xerox WorkCentre 3345 Specifications

General

Print Technology	Laser
Print Speed	Up to 42 ppm
Print Resolution	Up to 600 x 600 dpi
Automatic Document Feeder	50 sheets
Duplex Printing	Yes
Monthly Duty Cycle	Up to 80, 000 pages
First Page Out Time (Black)	As fast as 6.5 seconds
Processor	600 MHz
Paper Input (Standard)	250 sheets
Paper Output	150 sheets
Scan Resolution (Optical)	Up to 600 x 600 dpi
Fax Speed	33.6 Kbps
Copy Resolution	Up to 600 x 600 dpi
Connectivity	USB, Ethernet, Wi-Fi
Functions	Copy, Print, Scan, Fax, Email
Mobile Printing	Apple AirPrint, Google Cloud Print, Xerox Print Service Plugin for Android, Mopria
Media Sizes Supported	Letter, Legal, A4, A5, B5, A6
Fax Transmission Speed	3 seconds per page
Maximum Paper Size	216 x 356 mm
Copy Speed (Black)	Up to 42 cpm