Xerox WorkCentre 3345 Service Manual

Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-34
Troubleshooting Jams
Some initial steps to take when evaluating repeated jams:
1. Ask the customer about the paper types being used. If not on the recommended list, determine if
this is contributing to the problem. Recycled, multi-purpose or copier paper tends to contaminate
the paper path. Constant use of special papers such labels or business cards can also contribute to
jamming.
2. Ensure the correct tray loading and setup procedures are followed (securing the guides, selecting
the correct paper type, fanning the paper, etc.)
3. Make sure the printer is plugged directly into an electrical outlet. Using extension cords or a power
strip is not recommended.
4. Make every attempt to establish a jam rate prior to starting any work. If possible print an Error
Information Report and note the page count between jams.
5. Determine if jamming is occurring in one tray but not another. This helps to identify any dirty or
defective parts.
6. Clear the paper path of any jams and paper debris.
03-970 Main Board
Watchdog Detects
Software Lock Up
Main Board software has
stopped responding.
Power off and power on
the machine.
If the error persists install
a new Main Board:
• Phaser 3330 (PL 1.0.7,
Parts List 1.0 Phaser
3330 Main)
• WorkCentre 3335 and
3345 (PL 6.1.7, Parts
List 6.1 WorkCentre
3335/3345 Main).
16-300 On-Demand
Overwrite (ODIO)
failed. Please
perform an On
Demand Overwrite
immediately
On-Demand Overwrite
(ODIO) failed. Please
perform an On Demand
Overwrite immediately.
On-Demand Overwrite
(ODIO) failed. Please
perform an On Demand
Overwrite immediately.
16-400 On-Demand
Overwrite (ODIO)
failed. Please
perform a Full On
Demand Overwrite
immediately
On-Demand Overwrite
(ODIO) failed. Please
perform a Full On Demand
Overwrite immediately.
On-Demand Overwrite
(ODIO) failed. Please
perform a Full On Demand
Overwrite immediately
Scanner Errors
05-920 DADF Top Cover
Open
DADF top cover is open. Close document feeder
top cover.
Scanner
Door Open
Error Error Message Cause Initial Action Go To

Xerox WorkCentre 3345 Specifications

General

Print Technology	Laser
Print Speed	Up to 42 ppm
Print Resolution	Up to 600 x 600 dpi
Automatic Document Feeder	50 sheets
Duplex Printing	Yes
Monthly Duty Cycle	Up to 80, 000 pages
First Page Out Time (Black)	As fast as 6.5 seconds
Processor	600 MHz
Paper Input (Standard)	250 sheets
Paper Output	150 sheets
Scan Resolution (Optical)	Up to 600 x 600 dpi
Fax Speed	33.6 Kbps
Copy Resolution	Up to 600 x 600 dpi
Connectivity	USB, Ethernet, Wi-Fi
Functions	Copy, Print, Scan, Fax, Email
Mobile Printing	Apple AirPrint, Google Cloud Print, Xerox Print Service Plugin for Android, Mopria
Media Sizes Supported	Letter, Legal, A4, A5, B5, A6
Fax Transmission Speed	3 seconds per page
Maximum Paper Size	216 x 356 mm
Copy Speed (Black)	Up to 42 cpm