Xerox WorkCentre 3345 Service Manual

Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-83
Display Problems
If the Control Panel is blank:
1. Turn Off the printer, wait 10 seconds, then Turn On the printer.
2. When tests complete, “Ready to Print” should appear on the display. If not, verify power is
available to the Control Panel using the diagrams in Chapter 7 and repair procedures in Chapter 4.
– Check the connection between the Main PWB and the Operator Control Panel
• Phaser 3330 - CN 34
• WorkCentre 3335/3345 - CN 16
• Repair or replace the wiring as necessary.
– If necessary install a new control panel assembly.
• Phaser 330 - Top Cover, (PL 1.0.13, Parts List 1.0 Phaser 3330 Main).
• WorkCentre 3335/3345, (PL 10.1.22, Parts List 10.1 WorkCentre 3335/3345 Control
Panel).
Printing Problems
If menu settings entered from the Control Panel have no effect, it may be necessary to change or
disable print settings within the print driver properties, print utilities, or application settings.
Note: Settings made in the application, print driver, or print utilities override settings made from
the Control Panel.
If a job did not print correctly or incorrect characters were printed, check the following:
1. Check that the printer is in a “Ready” state before sending a print job.
2. Check the loaded media.
3. Check the print driver.
4. Check the printer connections to Ethernet or USB.
5. Verify that the correct print media size is selected.
6. If using a print spooler, verify that the spooler has not stalled.
7. Check the printer’s interface configuration. Determine the host interface you are using. Print a
Configuration page to verify that the current settings are correct.

Xerox WorkCentre 3345 Specifications

General

Print Technology	Laser
Print Speed	Up to 42 ppm
Print Resolution	Up to 600 x 600 dpi
Automatic Document Feeder	50 sheets
Duplex Printing	Yes
Monthly Duty Cycle	Up to 80, 000 pages
First Page Out Time (Black)	As fast as 6.5 seconds
Processor	600 MHz
Paper Input (Standard)	250 sheets
Paper Output	150 sheets
Scan Resolution (Optical)	Up to 600 x 600 dpi
Fax Speed	33.6 Kbps
Copy Resolution	Up to 600 x 600 dpi
Connectivity	USB, Ethernet, Wi-Fi
Functions	Copy, Print, Scan, Fax, Email
Mobile Printing	Apple AirPrint, Google Cloud Print, Xerox Print Service Plugin for Android, Mopria
Media Sizes Supported	Letter, Legal, A4, A5, B5, A6
Fax Transmission Speed	3 seconds per page
Maximum Paper Size	216 x 356 mm
Copy Speed (Black)	Up to 42 cpm