General Information
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
1-7
Health and Safety Incident Reporting
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations worldwide. These requirements apply to
Xerox Corporation and its subsidiaries worldwide.
Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure
Xerox regulatory compliance.
Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or
property damage. Examples of incidents include machine fires, smoke generation, physical injury
to an operator or service representative. Alleged events and product conditions are included in this
definition.
Requirements
Initial Report:
1. Xerox organizations have established a process for individuals to report product incidents to Xerox
Environment Health & Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is outlined in the Health and Safety
Incident Report form.
The Health and Safety Incident Report form used to report incidents involving Xerox products is
available on Xerox Global Service Net at https://www.xrxgsn.com/secure/main.pl?CatId=1789. If
you are unable to download the form, request a form when reporting the incident by phone,
electronic mail or Fax.
3. The initial notification may be made by any of the methods that follow:
– For incidents in North America and Developing Markets West (Brazil, Mexico, Latin American
North and Latin American South):
• Phone* Xerox EH&S at: +1-800-ASK-XEROX.
• Electronic mail Xerox EH&S at: usa.xerox.ehs@xerox.com.
• Fax Xerox EH&S at: +1-585-216-8817 [intelnet 8-219-8817].
– For incidents in Europe and Developing Markets East (Middle East, Africa, India, China and
Hong Kong):
• Phone* Xerox EH&S at: +44 (0) 1707 353434.
• Electronic mail Xerox EH&S at: ehs-europe@xerox.com.
• Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8 668 3914].
Note: Initial notification made by phone must be followed within 24 hours by a completed Health
and Safety Incident Report form sent to the indicated electronic mail address or fax number. If
sending a fax, please also send the original form by internal mail.
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