Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-87
Skewed Image
1. The image area is not parallel, skewed, with the sides of the page but the printer neither jams nor
displays an error code.
2. Remove the tray and ensure the paper guides are set correctly.
3. Check that the correct type of media for the tray is being used.
4. Ensure that the tray has not been over filled. (Skewed images are a common defect when the tray
is overfilled.)
5. Verify the Feed Roller is installed correctly.
6. Remove the duplex assy, and watch Tray 1 feed paper. Does the paper skew at the pint of feed? If
so, clean the Feed and Retard Rollers with a clean, dry, lint-free wipe.
7. Does the skew occur from MPT Tray as well? If so, check registration area for pieces of paper or
debris.
Damaged Prints
The print exits the printer wrinkled, creased, or torn. The printer neither jams nor displays an error code.
1. Stop the sheet at various points in the media path to determine where the media is damaged.
2. Try using the next heaviest type of paper.
3. Feed paper through the printer from each of the available trays. Is the paper damaged when fed
out of one tray but not when fed out of the others? If so, inspect the tray for damage, ensure that
the media guides are set correctly and verify that the proper media is being used.
4. If media shows damage from all trays, check the registration rollers.
5. Inspect the tray and media path for debris or broken components.
Wrinkled Envelopes
Envelope wrinkling of varying severity can sometimes occur. In general, envelope wrinkling is
considered a technology limitation due to the fusing process which relies on heat and pressure to bond
toner to the media. The #10 Commercial envelopes are particularly susceptible to wrinkling.
1. Check the media path for obstructions or debris.
2. Check that the media guides are set correctly.
3. Test envelopes from other manufacturers to find the best result.
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