Xerox WorkCentre 3345 Service Manual

Troubleshooting
Xerox Internal Use Only Phaser 3330 and WorkCentre 3335/3345
Service Manual
2-5
Service Mode Introduction
The Phaser 3330 and WorkCentre 3335/3345 printers have built-in diagnostics to test electromechanical
components, display status, and provide some NVRAM access. Use these tests to diagnose problems
and isolate which component or sub assembly part needs replacement.
If you are confronted with an error that requires more than a cursory investigation to clear, or when
you are directed by a troubleshooting procedure, use the diagnostic tests to exercise selected
sub-assemblies or parts in the vicinity of the reported error (dC330 Component Control). Diagnostic
tests are controlled from the Control Panel and are described in detail here.
In Service Mode, menu selections are used to perform various tests to isolate the cause of a
malfunction. While in Service Mode, the machine still performs all normal operations. Diagnostic tests
are arranged in a menu structure. On the Phaser 3330, use the arrow buttons to scroll through the
menus and highlight the desired test. On the WorkCentre 3335/3345, use the TouchScreen to scroll
through the menus and highlight the desired test. The Table below shows the function of the arrow
buttons on the P3330. (The WC3335/45 does not have arrow keys or an OK button). The OK button
runs the test.
For parameters, pressing OK after selecting an item from the menu displays the current value of the
item.
Button Function
Up Moves or selects an item or parameter.
Down Moves or selects an item or parameter.
Left Moves the cursor to the left.
Right Moves the cursor to the right.
OK Confirms settings or runs the selected test.
Cancel Resets a diagnostic item, cancel, or exit the menu.

Xerox WorkCentre 3345 Specifications

General

Print Technology	Laser
Print Speed	Up to 42 ppm
Print Resolution	Up to 600 x 600 dpi
Automatic Document Feeder	50 sheets
Duplex Printing	Yes
Monthly Duty Cycle	Up to 80, 000 pages
First Page Out Time (Black)	As fast as 6.5 seconds
Processor	600 MHz
Paper Input (Standard)	250 sheets
Paper Output	150 sheets
Scan Resolution (Optical)	Up to 600 x 600 dpi
Fax Speed	33.6 Kbps
Copy Resolution	Up to 600 x 600 dpi
Connectivity	USB, Ethernet, Wi-Fi
Functions	Copy, Print, Scan, Fax, Email
Mobile Printing	Apple AirPrint, Google Cloud Print, Xerox Print Service Plugin for Android, Mopria
Media Sizes Supported	Letter, Legal, A4, A5, B5, A6
Fax Transmission Speed	3 seconds per page
Maximum Paper Size	216 x 356 mm
Copy Speed (Black)	Up to 42 cpm