Xerox WorkCentre 6515 User Manual

Troubleshooting
Fax Problems
This section includes:
• Problems Sending Faxes................................................................................................................................................... 219
• Problems Receiving Faxes ................................................................................................................................................ 220
Note: If you cannot send and receive faxes, make sure that you are connected to an approved
analog telephone line. The fax cannot send or receive when connected to a digital phone line.
If you cannot send or receive faxes correctly, refer to the following tables.
Problems Sending Faxes
Symptoms Causes Solutions
The document is not scanned
using the document feeder.
The document is too thick, too thin, or
too small.
Use the document glass to send the
fax.
The document is scanned at an
angle.
The document feeder guides are not
adjusted to the width of the document.
Adjust the document feeder guides to
fit the width of the document.
The fax received by the recipient
is blurry.
The document is positioned incorrectly. Position the document correctly.
The document glass is dirty. Clean the document glass.
The text in the document is too light. Adjust the resolution.
There is a problem with the telephone
connection.
Verify that the telephone line is
working, then send the fax again.
There is a problem with the fax
machine of the caller.
Make a copy to verify that your printer
is operating correctly. If the copy was
printed correctly, have the recipient
verify the condition of the receiving fax
machine.
The fax received by the recipient
is blank.
The document was loaded incorrectly.
• Document feeder: Place the original
document face up.
• Document glass: Place the original
document face down.
Fax was not transmitted.
The fax number is wrong.
Verify the fax number.
The telephone line is connected
incorrectly.
Verify the telephone connection. If it is
disconnected, connect it.
There is a problem with the fax
machine of the recipient.
Contact the recipient.
The fax is not installed or is not
enabled.
Verify that the fax is installed and
enabled.
If the problem persists, for online support information, go to www.xerox.com/office/WC6515support.
Xerox
®
WorkCentre
®
6515 Color Multifunction Printer 219
User Guide

Xerox WorkCentre 6515 Specifications

General

Print Technology	Laser
Print Resolution	Up to 1200 x 2400 dpi
Scan Resolution	Up to 600 x 600 dpi
Copy Resolution	Up to 600 x 600 dpi
Fax Resolution	Up to 400 x 400 dpi
Monthly Duty Cycle	Up to 50, 000 pages
Automatic Duplexing	Yes
Functions	Print, Copy, Scan, Fax
Memory	2 GB
Fax Speed	33.6 Kbps
Paper Output	150 sheets
Fax Transmission Speed	3 seconds per page
Standard Paper Capacity	300 sheets
Connectivity	USB, Ethernet
Mobile Printing	Apple AirPrint, Google Cloud Print, Mopria, Xerox Print Service Plug-in for Android
Maximum Paper Size	8.5 x 14 inches
Dimensions	420 x 506 x 500 mm
Print Speed	Up to 30 ppm
Paper Input	Bypass Tray: 50 sheets; Tray 1: 250 sheets