-Verify the IP address set in Dest Address equals the IP address found in the Ethernet adapter Local
Area Connection settings of the PC running VLC.
▪ Problem: I do not see video in VLC. (UDP)
-Does the IP address set in Dest Address equal the IP address of the PC running VLC?
-Does the port number in Dest Port equal the value entered in the URL for VLC?
-Is the PC capable of decoding 4K and/or HEVC on VLC? See section 8.1 for PC requirements and
configuration.
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the camera without any routers, switches, etc.
▪ Problem: I’m receiving a “Destination Unreachable” error in the user interface. (UDP & TSRTP)
- Try rebooting by disconnecting power.
▪ Problem: I do not see video in VLC. (RTP)
- One of the provided SDP files is required. Is the correct SDP file being used?
- H265(HEVC) video: use the SDP file entitled “z3-h265-he4k-dck.sdp”
- H264(AVC) video: use the SDP file entitled “z3-h264-he4k-dck.sdp”
- Is “Dest Port” set to 5004?
▪ Problem: I do not see video in VLC. (RTSP)
-Is the version of VLC version 2.1.5 or newer?
-Are all firewalls on the network turned off?
-Try connecting the PC directly to the camera without any routers, switches, etc.
▪ Problem: Video quality in VLC is poor (H.265/HEVC).
- Is the version of VLC 2.2.4 or newer for HEVC/H.265 decoding?
- Does your PC meet the requirements outlined in Section 8.1?
▪ Problem: Latency in VLC is too high.
- Is the network caching value in VLC set to 200ms? Refer to Section 5.4 for more information.
Appendix C: Warranty
Z3 Technology’s Express Limited Warranty will be void if the label on the hardware bearing the Serial Number is
removed, tampered with or defaced. You can view Z3 Technology’s full hardware warranty at
https://z3technology.com/support/warranty/.
To submit a warranty claim, complete a Return Material Authorization (RMA) request form online at
https://z3technology.com/support/report-rma/. Your receipt or invoice with the original purchase and ship date is required for
warranty coverage.
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