342 AO2000 CONTINUOUS GAS ANALYZERS | OI/AO2000-EN REV. B
Notify service
Who should you contact for further help?
Please contact your local service representative. For emergencies, please
contact
ABB Service,
Telephone: +49-(0)180-5-222 580, Telefax: +49-(0)621-381 931 29031,
E-mail: automation.service@de.abb.com
Before you notify service …
Before you notify service because of a malfunction or a status message,
please check whether there actually is an error and whether the gas analyzer
is actually operating out of specifications.
When you notify service …
When you notify service because of a malfunction or a status message, have
the following information available:
• The production number (F-No.) of the system housing in which the de-
fective or improperly operating unit is located. It is located on the sys-
tem housing identification plate, inside the right wall of the 19-inch
housing and inside the left wall of the wall-mount housing, as well as in
the Analyzer Data Sheet,
• The system controller and system module software versions are found in
the menu item
MENU
→ Diagnostics/Information. → System overview.
• An exact description of the problem or status as well as the status mes-
sage text or number.
This information will enable the service personnel to help you quickly.
Have the analyzer data sheet (see page 75) ready – it contains important
information that will help the service personnel to find the cause of the mal-
function.
When you return the gas analyzer to the service department …
CAUTION
When you return the gas analyzer to the service department, e.g. for re-
pair, please state which gases have been supplied to the gas analyzer.
This information is needed so that service personnel can take any requi-
site safety precautions for harmful gases.
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