GB 00956 - Edition 12 - January 13
1/1
G 600
Service
y On-Site maintenance for many products)
y Overhaul / repair in the nearby Service Location
y Fast replacement with refurbished exchange products in mint condition
y Advice on the most cost-efcient and quickest solution
Detailed information, addresses and forms at: www.pfeiffer-vacuum.com
(Service).
The following general recommendations will ensure a fast, smooth servicing
process:
ÎFill out the «Service Request/Product return» form and send it to your
local Pfeiffer Vacuum Service contact.
ÎInclude the confirmation on the service request from Pfeiffer Vacuum with
your shipment.
ÎFill out the declaration of contamination and include it in the shipment
(mandatory!). The Declaration of contamination is valid for any product/
device including a part exposed to vacuum.
ÎDismantle all accessories and keep them.
ÎClose all the ports flange openings by using the original protective covers
or metallic airtight blank flanges for contaminated devices.
ÎIf possible, send pump or unit in its original packaging.
No devices will be accepted if they are contaminated with micro-biological,
explosive or radioactive substances. “Hazardous substances” are substan-
ces and compounds in accordance with the hazardous goods regulations
(current version).
ÎNeutralize the pump by flushing it with nitrogen or dry air.
ÎClose all openings airtight.
ÎSeal the pump or device in suitable protective film.
ÎReturn the pump/device only in a suitable and sturdy transport container
and send it in while following applicable transport conditions.
Pump or device returned without declaration of contamination form fully com-
pleted and/or non-secured in a suitable packaging, will be decontaminated
and/or returned at the shipper’s expense.
The factory operating parameters are always preset with exchange or repai-
red devices. If you use specic parameters for your application, you have to
set these again.
All service orders are carried out exclusively according to our general terms
and conditions for the repair and maintenance, available in our website.
Pfeiffer Vacuum offers
first-class customer
service!
Overhaul and repair
in the Pfeiffer Vacuum
Service Center
Sending of
contaminated pumps or
devices
Exchange or repaired
devices
Service orders
adixen Vacuum Products - ASM 310 Operating instructions
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