Agilent Technologies InfinityLab LC Series - Metering home failed; Automatic Referencing procedure failed

Agilent InfinityLab LC Series Vialsamplers User Manual 202
7Error Information
Vialsampler Error Messages
Metering home failed
Error ID: 34224
The home position of the metering plunger is not found or the plunger is unable
to move.
Automatic Referencing procedure failed
Error ID: 34225
The execution of the Automatic Referencing procedure was aborted by the
system due to an unexpected error.
Probable cause Suggested actions
1 Blockage in the flow path.
Check if there is a significant pressure difference
(> 10
– 15 bar) between the mainpass and the
bypass position of the injection valve. If yes, sys
-
tematically replace the components of the main-
pass: Needle seat, Needle, Rotor seal, Sample
loop
2 Potential hardware error
Please contact your Agilent service representa-
tive.
Probable cause Suggested actions
1 Potential hardware error
Please contact your Agilent service representa-
tive.
2 Physical blockage
Look for potential sources of physical blockage
in the path of the gripper arm and eliminate
them. Restart the sampler and observe if the
problem persists.