Agilent InfinityLab LC Series Vialsamplers User Manual 203
7Error Information
Vialsampler Error Messages
Needle up/down failed errors
Error ID: 34303, 34304
• Error ID: 34303 → Needle up failed
• Error ID: 34304 → Needle down failed
The upper or the bottom position of the needle arm is not found or the needle
arm is unable to move.
Probable cause Suggested actions
1
Physical blockage
• Look for potential sources of physical block-
age in the path of the needle arm and elimi-
nate them.
• Verify the correct functioning of the needle
arm by using the Injector Steps Lab Advisor
tool.
• Restart the sampler and observe if the prob-
lem persists.
2
Potential hardware error
Please contact your Agilent service representa-
tive.
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