between the display name and the URL. The system treats any subsequent equals signs
after the first sign as a part of the URL. Percent encode a comma if you use it in the URL.
Ensure that audio files must:
• Be single-channel WAV files.
• Have encoding as per ITU-T G.711 A-law or u-law PCM with 8-bit samples at 8 kHz or 16-bit
samples at 16 kHz.
• Have a maximum size of 512 KB.
• Have the combined size not more than 5 MB.
• Only contain ASCII characters in their file names.
For example,
SET RINGTONES "Steam Whistle=tones/swhistle.wav,Car Horn=tones/chorn.wav,Loud
Burp=tones/lburp.wav"
Administering voice mail
Set the MSGNUM parameter for configuring the Messages button. Configure the MSGNUM
parameter with one the following:
• A standard telephone number the phone should dial to access your voice mail system, such
as AUDIX or Octel.
• A Feature Access Code (FAC) that is configured for the Feature "To Voice Mail" will allow the
user to transfer the active call directly to voice mail. FACs are supported only for QSIG-
integrated voice mail systems like AUDIX or Octel. QSIG is an enhanced signaling system
that allows the voice mail system and Communication Manager Call Processing to exchange
information.
When the user presses the Messages button on the phone, that number or FAC is automatically
dialed, giving the user one-touch access to voice mail.
The settings file specifies the phone number to be dialed automatically when the user presses this
button. The command is:
SET MSGNUM 1234
where 1234 is the Voice Mail extension (Communication Manager hunt group or VDN).
However, when the phone is in failover mode, the phone might need to dial a different number to
reach the voice mail system. Administer the parameter PSTN_VM_NUM to access the voice mail
system through the Message button, while the phone is in failover mode. For example, during
failover, the phone dials the public access number 345-555-1234 to access the voice mail at
1234. In this case, the command would be:
SET PSTN_VM_NUM 913455551234
Administering voice mail
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
Deskphones SIP 103
Comments on this document? infodev@avaya.com
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