History
The History screen displays:
• The calls that the user makes from and receives on the deskphone.
• The instant messages that the user sends from and receives on the deskphone.
The user can select to see one of the following types of call history:
• All Calls
• Answered Calls
• Missed Calls
• Outgoing Calls
• Instant Messages: This option is only available for touch phones.
The user can get information about the Caller ID, Caller number, time and date of the call, and call
duration.
Call treatment in a logged out state and busy Call Appearances
If a deskphone gets a call when all Call Appearances are busy, the deskphone does not display
the incoming call, but the deskphone records the call as a missed call and displays it on the
History screen.
If a deskphone gets a call when the user is not logged in, the system saves the incoming call in a
database. When the user logs in again, the deskphone displays the previous call log and the calls
received in the logged out state.
You need to configure the Call Log feature through System Manager. The Call Log feature has the
following limitations:
• The Call Log feature is available only when the deskphone is connected to the primary
Session Manager.
• When a user logs into multiple devices through the Mulitple Device Access (MDA)
configuration, the History screens might not be synchronized between devices. If the user
deletes Call Logs from the History screen in one MDA device, the other MDA devices might
not clear the Call Logs from the History Screen.
• If the user disables the Call Log feature locally on the deskphone, call logs are stored on the
server. When the user enables the Call Log feature, all call logs might show up.
• The deskphone does not display the Group Page calls with the name of the initiator of the
Group Page, but with the name Group Page.
• Calls that come to deskphones that are redirected might not show the complete set of History
details.
History
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
Deskphones SIP 99
Comments on this document? infodev@avaya.com
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