Avaya 9600 Series Installing And Administering

Chapter 10: Troubleshooting
SLA Mon
™
agent
SLA Mon
™
technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The phones support SLA Mon
™
agent which works with Avaya Diagnostic
Server (ADS). SLA Mon
™
server controls the the SLA Mon
™
agents to execute advanced
diagnostic functions, such as:
• Endpoint Diagnostics
- The ability to remotely control IP phones, to assist end users with IP Phone configuration
and troubleshooting.
- The ability to remotely generate single and bulk test calls between IP phones.
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
diagnose IP phone network traffic.
• Network Monitoring
- The ability to monitor multiple network segments for performance in terms of packet loss,
jitter, and delay.
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
Note:
The root trusted certificate used for the SLA Mon
™
server certificate must be added to the
trusted certificate list administered using TRUSTCERTS.
For example: SET TRUSTCERTS slamonRootCA.crt, rootCertRNAAD.cer
Error conditions
There are three areas where installers can troubleshoot problems before seeking assistance from
the system or LAN administrator:
• Check both the power and Ethernet wiring for the following conditions:
- Whether all components are plugged in correctly.
- Check LAN connectivity in both directions to all servers - DHCP, HTTP, HTTPS, Avaya
Communication Manager, and/or SIP Proxy server.
- If the phone is supposed to be powered from the LAN, ensure that the LAN is properly
administered and is compliant with IEEE 803.3af.
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
Deskphones SIP 142
Comments on this document? infodev@avaya.com

Avaya 9600 Series Specifications

General

Brand	Avaya
Model	9600 Series
Category	IP Phone
Language	English