Avaya 9600 Series - Leaving a Message

Presence profile
Presence profile is a part of the communication profile of a user. Presence profile is configured in
User Profile Management of Avaya Aura
®
System Manager. In cluster deployment of multiple
presence servers, presence profile explicitly associates a user with a presence server instance.
The 46xxsettings.txt file supports the use of only one presence server address. Using
presence profile is an efficient method to ensure that a user is connected to the appropriate
presence server. For information about configuring a presence profile, see Avaya Aura
®
Presence
Services.
Avaya Aura
®
Call Center Elite features
The 9600 SIP software supports Avaya Aura
®
Call Center Elite features on 9600 Series IP
Deskphones models 9608, 9608G, 9611G, 9621G, 9641G, and 9641GS. The Avaya Aura
®
Call
Center Elite features are not supported on the 9601 deskphones Avaya Aura
®
Call Center Elite 6.2
is the minimum requirement to support the following Call Center Elite features:
• Agent login/logout
• After call work
• Auxiliary work
• Auto and Manual in
• CC-Info agent event package
• Third party MWI
• Stroke counts
• Call work codes
• Display active VDN name
• VuStats
• Accept and display ASAI UUI information
• Forced logout override
• Supervisor assist
• Service observe
• QStats
• Interruptible AUX work
For detailed information on all the Call Center features, see Using Avaya 96X1 SIP Agent
Deskphones with Avaya Aura
®
Call Center Elite, and Administering Avaya Aura
®
Call Center Elite,
available on the Avaya support Website
www.avaya.com/support.
Avaya Aura
®
Call Center Elite features
January 2020 Installing and Administering Avaya 9601/9608/9611G/9621G/9641G/9641GS IP
Deskphones SIP 105
Comments on this document? infodev@avaya.com