Chapter 18: Voicemail
If your telephone system includes a voicemail server, pressing the MESSAGE button accesses
voicemail. Your system administrator can configure whether that access uses either spoken prompts
from the voicemail server or visual menus on the phone called 'visual voice'. This guide assumes
the default operation of using the visual voice menus.
This section covers just the visual voice functions that you can use from the phone's menus. For the
full range of mailbox controls that you may be able to use, see Other Mailbox Guides on page 110.
Related links
Message Waiting Indication on page 103
Accessing the Visual Voice Menus on page 104
Checking Messages Using Visual Voice on page 104
Leaving a Message on page 105
Using Voicemail Email on page 106
Recording Your Mailbox Greeting on page 106
Record Your Name on page 107
Changing Your Voicemail Code on page 108
Switching Voicemail On/Off on page 108
Transferring a Call to Voicemail on page 109
Sending an Incoming Call to Your Mailbox on page 109
Voicemail Short Codes on page 109
Other Mailbox Guides on page 110
Message Waiting Indication
The message lamp on your phone is used to indicate when you have new messages in your
voicemail mailbox.
The system administrator can also configure it so that you receive new message waiting
indications for hunt groups or other users.
Related links
Voicemail on page 103
November 2021 Using 9600 Series Phones on Avaya IP Office 103
Comments on this document? infodev@avaya.com
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