Avaya 9600 Series - Chapter 23: Groups; Group Membership; Groups

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Chapter 23: Groups

Your system administrator can include you as a member of a group along with other users. Each

group has its own extension number which can be used as the destination for a call.

• When a call is made to a group, it is presented to the available group members, either one at a

time or all at the same time, until answered by one of the members.

• How long a group call rings at each group member before being presented to the next member

is controlled by the group's own settings. Hunt groups also use voicemail and have their own

settings for when an unanswered call should go to the group's mailbox. For group calls, the

hunt group's voicemail settings are used rather than your settings.

The system administrator can enable a number of hunt group menu options on your phone. Each

option is enabled for a selected hunt group or for all hunt groups of which you are a member:

• Enable/Disable Your Group Membership – When your membership of a hunt group is

disabled, you no longer receive hunt group calls for that group. You are still a member of the

group and can re-enable your membership.

• Change the Hunt Group Service Status – Each hunt group can either be in service, in night

service, or out of service. When in night service or out of service, the groups calls are

redirected to an alternate group, or to voicemail if available.

• Change the Hunt Group Fallback Destination – These menus allow you to change the

alternate groups used for the group's calls when it is in night service or out of service status.

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