Chapter 6: Answering Calls
Your phone lets you handle multiple calls at the same time. Whilst you can only have one call
connected (talking) at any moment, you can have other calls waiting to be answered and further
calls on hold.
Each call appears on one of the phone's appearance buttons, see Appearance Buttons on page 26.
The system doesn't treat you as busy to further calls until all your available call appearance buttons
are in use.
Related links
Answering a New Call on page 39
Answering Another Call on page 40
Diverting a Call to Voicemail on page 41
Silence (Ignore) an Alerting Call on page 41
Dropping an Incoming Call on page 41
Page Calls on page 42
Displaying Other Calls on page 42
Using Call Pickup on page 43
Call Pickup Short Codes on page 43
Answering a New Call
A slow flashing red lamp on an appearance button indicates an alerting call. This may also be
accompanied by ringing and by the message lamp flashing.
• Note: This guide assumes that auto hold is enabled (the default). The system administrator
can disable auto hold for the system, in which case calls are automatically disconnected
rather than held.
Procedure
1. If you are not already on a call, you can answer the alerting call in the following ways:
• To answer the call using the handset, lift the handset.
• To answer the call handsfree, press the
SPEAKER key.
• To answer the call on a headset, press the HEADSET key.
November 2021 Using 9600 Series Phones on Avaya IP Office 39
Comments on this document? infodev@avaya.com
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