Chapter 2: Phone Keys and Display
This section gives an overview of the keys and controls you will find on your phone.
Related links
Phone Keys on page 20
Call Soft Keys on page 22
Programmable Feature Buttons on page 23
Touch Screen Operation on page 23
Phone Keys
The following keys may be found on the phone (the keys can vary depending on the particular
model of phone):
Key Name Description
or
Appearance
or
Feature
These keys have two roles:
• Appearance Buttons – These buttons are used to make and receive
calls. Each button represents a separate call. For example, the currently
connected call to which you are talking, a held call and a new incoming
call that is waiting to be answered. See Appearance Buttons on page 26.
• Feature Buttons – Any other keys can be used for programmable feature
buttons. The label next to the button indicates its function. You can
reprogram some buttons, see Programmable Feature Buttons on
page 150. On touch screen phones, these buttons are replaced by their
text labels on the screen.
Soft Keys The keys below the display have variable functions. When the key is active,
its function is indicated by the text label that appears above it. See Call Soft
Keys on page 22.
On touch screen phones the labels on the screen can be pressed.
Table continues…
November 2021 Using 9600 Series Phones on Avaya IP Office 20
Comments on this document? infodev@avaya.com
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