Chapter 16: Contacts
This menu is accessed by pressing the CONTACTS key. It is used to display names and
numbers that you can then use for making calls.
The directory includes names stored for use by all users, names stored for use by just you and the
name and numbers of all the other users and groups on the phone system.
The contacts shown in the directory come from a number of sources.
Source/Type Description
Personal These contacts are stored by the telephone system as part of your user
settings.
• They are displayed on the phone while you are using it. If you hot desk to
another phone that also stores your contacts on the system, your personal
contacts move with you.
• You can have up to 250 personal directory entries that you can add, edit
and delete through the phone.
- Note: While you are allowed up to 250 personal directory entries, the
total capacity of the system may limit that if it has been reached.
• The system administrator can add, edit and delete your personal directory
entries.
• The system administrator can apply an exclude from directory setting to
particular users and hunt groups. They are then not included in the
directory seen by other users.
Users These contacts list all the other users on the telephone system. If your
system is part of a network of telephone systems, it includes users on the
other systems.
Groups These contacts list all the hunt groups on the telephone system. If your
system is part of a network of telephone systems, it includes those hunt
groups that the system administrator has configured to be advertised across
the network.
External These contacts are viewable and usable by all phone users. These are two
types of external contacts:
• Some external contacts are entered into the telephone system
configuration by the system administrator.
• Other external contacts are those imported by the telephone system from
other directory sources.
November 2021 Using 9600 Series Phones on Avaya IP Office 86
Comments on this document? infodev@avaya.com
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