Avaya 9600 Series - Part 1: Your Phone

Avaya 9600 Series

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Part 1: Your Phone

November 2021 Using 9600 Series Phones on Avaya IP Office 12

Comments on this document? infodev@avaya.com

Table of Contents

default chapter5
- Table of Contents5
- Part 1: Your Phone12
Chapter 1: Phone Overview13
- Important Safety Information13
- Other User Guides14
- 9608 Telephone14
- 9611 Telephone16
- 9621 Telephone17
- 9641 Telephone18
- Button Modules19
- The Phone Stand19
Chapter 2: Phone Keys and Display20
- Phone Keys20
- Call Soft Keys22
- Programmable Feature Buttons23
- Touch Screen Operation23
Chapter 3: Status Display24
- Status Icons24
- Status Letters24
Chapter 4: Appearance Buttons26
- Call Appearance Buttons27
- Bridged Appearance Buttons27
- Call Coverage Buttons28
- Line Appearance Buttons28
- Part 2: Making and Answering Calls30
Chapter 5: Making Calls31
- Making a Call31
- Making Additional Calls32
- Calling from Your Contacts32
- Calling from the Call Log33
- Redialling a Previous Number34
- Redialling in List Mode34
- Redialling in Last Number Mode34
- Making a35
- Busy Indication35
- Bloc Dialing36
- Dialing a Number in En-Bloc Mode36
- Enabling/Disabling En-Bloc Dialing36
- Withholding Your Number37
- Adjusting the Call Volume37
- Muting a Call38
- Ending Calls38
Chapter 6: Answering Calls39
- Answering a New Call39
- Answering Another Call40
- Diverting a Call to Voicemail41
- Silence (Ignore) an Alerting Call41
- Dropping an Incoming Call41
- Page Calls42
- Displaying Other Calls42
- Using Call Pickup43
- Call Pickup Short Codes43
Chapter 7: Redialling45
- Redialling in List Mode45
- Redialling a Previous Number46
- Selecting Your Redial Mode46
Chapter 8: Transferring Calls47
- Transferring a Call to Voicemail48
- Transferring a Held Call48
- Transferring a Call to Your Mobile49
Chapter 9: Holding Calls50
- Holding Conference Calls50
- Holding a Call51
- Taking a Call off Hold51
- Switching between Calls51
- Transferring a Held Call52
Chapter 10: Parking Calls54
- Parking Short Codes54
- Parking Calls (Features Menu)55
- Unparking Calls Using the Status Menu55
- Park & Page56
Chapter 11: Conferencing58
- Starting a Conference58
- Turning a Normal Call into a Conference59
- Adding Another Party Using Hold59
- Adding Another Party Without Using Hold60
- Viewing Conference Details60
- Dropping/Muting Parties61
- Holding a Conference Call61
- Exiting a Conference61
- Context Sensitive Conferencing62
- Conference Short Codes63
- Part 3: Redirecting Your Calls65
- Call Redirection Options65
Chapter 12: Forwarding Calls67
- Forward Unconditional (Status Menu)68
- Forward Unconditional (Features Menu)69
- Forward on Busy/No Answer (Features Menu)69
- Related Links69
- Forward on no Answer (Status Menu)70
- Forward on Busy (Status Menu)71
- Call Forwarding Short Codes71
- Press the Status Soft Key if Shown71
- PHONE Key and then Press the Status Soft Key71
Chapter 13: Do Not Disturb73
- DND On/Off (Features Menu)73
- DND off (Status Menu)74
- Do Not Disturb Exceptions74
- Press Save74
- Related Links74
- Do Not Disturb Short Codes75
Chapter 14: Follow Me76
- Follow Me to (Features Menu)76
- Follow Me (Status Menu)77
- Follow Me here (Features Menu)77
- Follow Me here (Status Menu)78
- Follow Me Short Codes78
Chapter 15: Twinning80
- Switching Mobile Twinning on81
- Changing Your Twinning Number81
- Transferring a Call to Your Mobile82
- Reclaiming a Twinned Call82
- Switching Mobile Twinning off82
- Switching Fallback Twinning on83
- Switching Fallback Twinning off83
- Part 4: Contacts and Call Log85
Chapter 16: Contacts86
- How the Directory Search Works87
- Managing External Contacts90
- Viewing Contacts90
- Making a Call from the Directory91
- Using the Directory for Other Functions92
- Adding a New Contact92
- Adding a Contact from Your Call Log93
- Editing a Contact94
- Deleting a Contact94
Chapter 17: Using the Call Log96
- Missed Calls96
- Missed Group Calls97
- Accessing Your Call Log97
- Making a Call from Your Call Log98
- Viewing Call Details98
- Deleting a Call from Your Call Log99
- Deleting the Whole Call Log100
- Adding a Call Log Call to Your Contacts100
- Part 5: Voicemail102
Chapter 18: Voicemail103
- Message Waiting Indication103
- Accessing the Visual Voice Menus104
- Checking Messages Using Visual Voice104
- Leaving a Message105
- Using Voicemail Email106
- Recording Your Mailbox Greeting106
- Record Your Name107
- Changing Your Voicemail Code108
- Switching Voicemail On/Off108
- Transferring a Call to Voicemail109
- Sending an Incoming Call to Your Mailbox109
- Voicemail Short Codes109
- Other Mailbox Guides110
- Part 6: Other Features111
Chapter 19: Account Codes112
- Forced Account Codes112
- Manual Account Code Entry113
Chapter 20: Headset Operation114
- Using a Heaset114
- Headset Caller Volume115
- Automatic Gain Control115
- Default Handsfree Audio Path115
- Using Bluetooth Headsets116
- Enabling Bluetooth Support116
- Pairing a Bluetooth Headset117
- Selecting a Paired Headset117
- Headset Alert Sounds118
Chapter 21: Handsfree Speaker Operation119
- Using Handsfree119
- Speaker Volume120
- Default Audio Path120
- Automatic Gain Control121
Chapter 22: Logging In/Out122
- Logging in123
- Logging in on Another User's Phone123
- Logging in on a "Not Logged In" Phone124
- Logging in on an Unregistered Phone124
- Logging out125
- Changing Your Security PIN125
- Locking Your Phone126
- Unlocking Your Phone127
- Auto Lock127
- Login Short Codes128
Chapter 23: Groups129
- Group Membership129
- Groups129
- Switching Your Group Membership On/Off (Status Menu)130
- Switching Your Group Membership On/Off (Features Menu)130
- Group Service Status and Fallback131
- Changing a Group's Service Status (Features Menu)131
- Changing a Group's Service Status (Status Menu)132
- Changing a Group's Fallback Destination133
- Short Codes134
- Part 7: Phone Configuration135
Chapter 24: Ringer Controls136
- Disabling the Ringer136
- Visual Alerting136
- Coverage Ring137
- Ringer Volume137
- Internal Auto-Answer138
Chapter 25: Display Controls139
- Display Brightness139
- Display Contrast140
- Last Call Duration Display140
- Call Timer Display141
- Display Language141
- Auto Display Waiting Call142
- Inactivity Timer (Auto-Return)142
- Quick Touch Lines143
- Setting the Number of Quick Touch Lines143
- Configuring Quick Touch Line Buttons144
Chapter 26: Volume and Sound146
- Button Clicks146
- Error Tones147
- Ringer Volume147
- Handset Volume147
- Headset Volume148
- Speaker Volume148
- Automatic Gain Control148
- Default Handsfree Audio Path149
Chapter 27: Programmable Feature Buttons150
- Editing Your Programmable Buttons150
- Programmable Button Features151
- Abbreviated Dial Button152
- Absence Text Button152
- Account Code Button152
- Auto Answer Button152
- Call Forward All Button153
- Call Park Button153
- Call Park to Other Button153
- Call Pickup Button154
- Call Pickup any Button154
- Conf Meet Me Button154
- Drop Button154
- Flash Hook Button154
- Group Button155
- Page Button155
- Park and155
- Ringer off Button155
- Self-Administer Button156
- Send All Calls Button156
- Suppress Digits Button156
- Twinning Button156
- User Button157
- Part 8: Miscellaneous158
Chapter 28: Short Codes159
Chapter 29: System Administration162
- Checking the System Information162
- Checking the Time Server Status163
- Setting the Date163
- Setting the Time164
- Setting the Time Offset165
- Restarting the System165
- Managing the Memory Cards166
- Reporting System Alarms168
Chapter 30: The Status Menu169
- Do Not Disturb169
- Follow Me to170
- Follow Me here170
- Forward on Busy170
- Forward on no Answer171
- Forward Unconditional172
- Forwarded here172
- Group Membership173
- Group Status173
- Switch Mobile Twinning off174
- Parked Calls174
- System Alarms175
Chapter 31: Menus176
- Status Menu176
- Features Menu176
- A Menu177
- Menu Access Control178
Chapter 32: Entering Text Characters180
- Entering Characters for a Directory Search180
- Entering Additional and Accented Characters180
- Entering Characters for Other Functions181