Avaya 9600 Series User Manual

Avaya 9600 Series

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Part 1: Your Phone

November 2021 Using 9600 Series Phones on Avaya IP Office 12

Comments on this document? infodev@avaya.com

Table of Contents

default chapter5
- Table of Contents5
- Part 1: Your Phone12
Chapter 1: Phone Overview13
- Important Safety Information13
- Other User Guides14
- 9608 Telephone14
- 9611 Telephone16
- 9621 Telephone17
- 9641 Telephone18
- Button Modules19
- The Phone Stand19
Chapter 2: Phone Keys and Display20
- Phone Keys20
- Call Soft Keys22
- Programmable Feature Buttons23
- Touch Screen Operation23
Chapter 3: Status Display24
- Status Icons24
- Status Letters24
Chapter 4: Appearance Buttons26
- Call Appearance Buttons27
- Bridged Appearance Buttons27
- Call Coverage Buttons28
- Line Appearance Buttons28
- Part 2: Making and Answering Calls30
Chapter 5: Making Calls31
- Making a Call31
- Making Additional Calls32
- Calling from Your Contacts32
- Calling from the Call Log33
- Redialling a Previous Number34
- Redialling in List Mode34
- Redialling in Last Number Mode34
- Making a35
- Busy Indication35
- Bloc Dialing36
- Dialing a Number in En-Bloc Mode36
- Enabling/Disabling En-Bloc Dialing36
- Withholding Your Number37
- Adjusting the Call Volume37
- Muting a Call38
- Ending Calls38
Chapter 6: Answering Calls39
- Answering a New Call39
- Answering Another Call40
- Diverting a Call to Voicemail41
- Silence (Ignore) an Alerting Call41
- Dropping an Incoming Call41
- Page Calls42
- Displaying Other Calls42
- Using Call Pickup43
- Call Pickup Short Codes43
Chapter 7: Redialling45
- Redialling in List Mode45
- Redialling a Previous Number46
- Selecting Your Redial Mode46
Chapter 8: Transferring Calls47
- Transferring a Call to Voicemail48
- Transferring a Held Call48
- Transferring a Call to Your Mobile49
Chapter 9: Holding Calls50
- Holding Conference Calls50
- Holding a Call51
- Taking a Call off Hold51
- Switching between Calls51
- Transferring a Held Call52
Chapter 10: Parking Calls54
- Parking Short Codes54
- Parking Calls (Features Menu)55
- Unparking Calls Using the Status Menu55
- Park & Page56
Chapter 11: Conferencing58
- Starting a Conference58
- Turning a Normal Call into a Conference59
- Adding Another Party Using Hold59
- Adding Another Party Without Using Hold60
- Viewing Conference Details60
- Dropping/Muting Parties61
- Holding a Conference Call61
- Exiting a Conference61
- Context Sensitive Conferencing62
- Conference Short Codes63
- Part 3: Redirecting Your Calls65
- Call Redirection Options65
Chapter 12: Forwarding Calls67
- Forward Unconditional (Status Menu)68
- Forward Unconditional (Features Menu)69
- Forward on Busy/No Answer (Features Menu)69
- Related Links69
- Forward on no Answer (Status Menu)70
- Forward on Busy (Status Menu)71
- Call Forwarding Short Codes71
- Press the Status Soft Key if Shown71
- PHONE Key and then Press the Status Soft Key71
Chapter 13: Do Not Disturb73
- DND On/Off (Features Menu)73
- DND off (Status Menu)74
- Do Not Disturb Exceptions74
- Press Save74
- Related Links74
- Do Not Disturb Short Codes75
Chapter 14: Follow Me76
- Follow Me to (Features Menu)76
- Follow Me (Status Menu)77
- Follow Me here (Features Menu)77
- Follow Me here (Status Menu)78
- Follow Me Short Codes78
Chapter 15: Twinning80
- Switching Mobile Twinning on81
- Changing Your Twinning Number81
- Transferring a Call to Your Mobile82
- Reclaiming a Twinned Call82
- Switching Mobile Twinning off82
- Switching Fallback Twinning on83
- Switching Fallback Twinning off83
- Part 4: Contacts and Call Log85
Chapter 16: Contacts86
- How the Directory Search Works87
- Managing External Contacts90
- Viewing Contacts90
- Making a Call from the Directory91
- Using the Directory for Other Functions92
- Adding a New Contact92
- Adding a Contact from Your Call Log93
- Editing a Contact94
- Deleting a Contact94
Chapter 17: Using the Call Log96
- Missed Calls96
- Missed Group Calls97
- Accessing Your Call Log97
- Making a Call from Your Call Log98
- Viewing Call Details98
- Deleting a Call from Your Call Log99
- Deleting the Whole Call Log100
- Adding a Call Log Call to Your Contacts100
- Part 5: Voicemail102
Chapter 18: Voicemail103
- Message Waiting Indication103
- Accessing the Visual Voice Menus104
- Checking Messages Using Visual Voice104
- Leaving a Message105
- Using Voicemail Email106
- Recording Your Mailbox Greeting106
- Record Your Name107
- Changing Your Voicemail Code108
- Switching Voicemail On/Off108
- Transferring a Call to Voicemail109
- Sending an Incoming Call to Your Mailbox109
- Voicemail Short Codes109
- Other Mailbox Guides110
- Part 6: Other Features111
Chapter 19: Account Codes112
- Forced Account Codes112
- Manual Account Code Entry113
Chapter 20: Headset Operation114
- Using a Heaset114
- Headset Caller Volume115
- Automatic Gain Control115
- Default Handsfree Audio Path115
- Using Bluetooth Headsets116
- Enabling Bluetooth Support116
- Pairing a Bluetooth Headset117
- Selecting a Paired Headset117
- Headset Alert Sounds118
Chapter 21: Handsfree Speaker Operation119
- Using Handsfree119
- Speaker Volume120
- Default Audio Path120
- Automatic Gain Control121
Chapter 22: Logging In/Out122
- Logging in123
- Logging in on Another User's Phone123
- Logging in on a "Not Logged In" Phone124
- Logging in on an Unregistered Phone124
- Logging out125
- Changing Your Security PIN125
- Locking Your Phone126
- Unlocking Your Phone127
- Auto Lock127
- Login Short Codes128
Chapter 23: Groups129
- Group Membership129
- Groups129
- Switching Your Group Membership On/Off (Status Menu)130
- Switching Your Group Membership On/Off (Features Menu)130
- Group Service Status and Fallback131
- Changing a Group's Service Status (Features Menu)131
- Changing a Group's Service Status (Status Menu)132
- Changing a Group's Fallback Destination133
- Short Codes134
- Part 7: Phone Configuration135
Chapter 24: Ringer Controls136
- Disabling the Ringer136
- Visual Alerting136
- Coverage Ring137
- Ringer Volume137
- Internal Auto-Answer138
Chapter 25: Display Controls139
- Display Brightness139
- Display Contrast140
- Last Call Duration Display140
- Call Timer Display141
- Display Language141
- Auto Display Waiting Call142
- Inactivity Timer (Auto-Return)142
- Quick Touch Lines143
- Setting the Number of Quick Touch Lines143
- Configuring Quick Touch Line Buttons144
Chapter 26: Volume and Sound146
- Button Clicks146
- Error Tones147
- Ringer Volume147
- Handset Volume147
- Headset Volume148
- Speaker Volume148
- Automatic Gain Control148
- Default Handsfree Audio Path149
Chapter 27: Programmable Feature Buttons150
- Editing Your Programmable Buttons150
- Programmable Button Features151
- Abbreviated Dial Button152
- Absence Text Button152
- Account Code Button152
- Auto Answer Button152
- Call Forward All Button153
- Call Park Button153
- Call Park to Other Button153
- Call Pickup Button154
- Call Pickup any Button154
- Conf Meet Me Button154
- Drop Button154
- Flash Hook Button154
- Group Button155
- Page Button155
- Park and155
- Ringer off Button155
- Self-Administer Button156
- Send All Calls Button156
- Suppress Digits Button156
- Twinning Button156
- User Button157
- Part 8: Miscellaneous158
Chapter 28: Short Codes159
Chapter 29: System Administration162
- Checking the System Information162
- Checking the Time Server Status163
- Setting the Date163
- Setting the Time164
- Setting the Time Offset165
- Restarting the System165
- Managing the Memory Cards166
- Reporting System Alarms168
Chapter 30: The Status Menu169
- Do Not Disturb169
- Follow Me to170
- Follow Me here170
- Forward on Busy170
- Forward on no Answer171
- Forward Unconditional172
- Forwarded here172
- Group Membership173
- Group Status173
- Switch Mobile Twinning off174
- Parked Calls174
- System Alarms175
Chapter 31: Menus176
- Status Menu176
- Features Menu176
- A Menu177
- Menu Access Control178
Chapter 32: Entering Text Characters180
- Entering Characters for a Directory Search180
- Entering Additional and Accented Characters180
- Entering Characters for Other Functions181

Other manuals for Avaya 9600 Series

Setup Guide65 pages

Administering162 pages

User Guide178 pages

Installing And Administering268 pages

Instruction Manual98 pages

Configuring51 pages

Application Notes14 pages

Brochure4 pages

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Avaya 9600 Series Specifications

General

Brand	Avaya
Model	9600 Series
Category	IP Phone
Language	English

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