Chapter 5: Making Calls
The phone provides a number of ways to make calls.
At its simplest, just dial the number required. When answered, continue handsfree or lift the handset
if required.
Related links
Making a Call on page 31
Making Additional Calls on page 32
Calling from Your Contacts on page 32
Calling from the Call Log on page 33
Redialling a Previous Number on page 34
Making a Page Call on page 35
Busy Indication on page 35
En-Bloc Dialing on page 36
Withholding Your Number on page 37
Adjusting the Call Volume on page 37
Muting a Call on page 38
Ending Calls on page 38
Making a Call
If you are not already on a call, then you can just dial the number.
Procedure
With no connected call, start dialing:
• The first available appearance button is automatically selected for the call.
• The call uses either the phone's speaker or headset depending on the phone's default
handsfree audio setting. To switch to the handset, just lift the handset.
• If the number you dial matches a user or group on the telephone system, the directory name is
shown and the call starts altering them. Otherwise, as soon as there are enough digits the
phone will be connected to an external telephone line.
• If the call is to an internal user, and they do not answer, you can set a callback by pressing
CallBack and then ending the call by pressing Drop. When a callback is set, the next time a
November 2021 Using 9600 Series Phones on Avaya IP Office 31
Comments on this document? infodev@avaya.com
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