Avaya 9600 Series - Transferring a Held Call

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When you place a call on hold in order to make a transfer, the call is considered 'on hold pending

transfer' and is indicated by fast-flashing red and green appearance buttons.

Related links

Holding Calls on page 50

Transferring a Held Call

There are various call transfer scenarios to consider:

• Note: It is also possible to transfer a held call by starting a conference and then dropping

yourself from that conference. However, if you are the only internal user in the conference,

depending on your telephone system's configuration, dropping yourself might end the

conference.

Procedure

1. Transfer to a Held Call: If you have multiple calls on hold and you want to transfer a

connected call to one of the held calls:

a. Press the Transfer soft key and use the up and down cursor keys to highlight the

desired call appearance.

b. When you are satisfied, press Complete to transfer the call while the other held

call(s) remain on hold.

2. Transfer to a New Call: If you have calls on hold but you want to connect your current call

with a new destination:

• Press the Transfer soft key and enter the destination manually using the numerical

keypad and press Complete.

• Alternatively, press Dir to select a destination from the directory or use the Redial

option, if applicable.

3. Consult the Caller Before Transferring: If you have a destination call connected but you

wish to refer back to the originating call before completing the transfer:

a. Do NOT press Complete to transfer the destination call as in scenario #2.

b. Select the originating call ('on hold pending transfer') by pressing its call appearance

button. This places the destination call 'on hold pending transfer' so that you can

notify the originating caller.

c. With the originating call connected, you can now press Complete to connect the two

calls.

d. Held calls that are not pending transfer are not affected. Moreover, it is not possible to

have more than one call 'on hold pending transfer'.

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