Troubleshooting
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9
Troubleshooting 9
For technical help, you must contact Brother customer support.
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center
offers the latest FAQs and troubleshooting tips.
Visit us at http://support.brother.com
Using non-Brother supplies may affect the scan quality, hardware performance, and machine reliability.
If you are having difficulty with your machine 9
Scanning Difficulties 9
Difficulty Cause Suggestions
TWAIN or WIA errors
appear when starting
to scan. (Windows
®
)
TWAIN or WIA driver has not been
chosen as the primary source in your
scanning application.
Make sure the Brother TWAIN or WIA driver is
chosen as the primary source in your scanning
application. For example, in Nuance™
PaperPort™ 12SE, click Scan Settings and then
Select to select the Brother TWAIN/WIA driver.
TWAIN errors appear
when starting to scan.
(Macintosh)
TWAIN driver has not been chosen as
the primary source in your scanning
application.
Make sure the Brother TWAIN driver is chosen as
the primary source.
In Presto! PageManager, click File, Select Source
and select the Brother TWAIN driver.
You can also scan documents using the ICA
Scanner Driver.
OCR does not work. The scanner resolution is too low.
(Macintosh users)
Presto! PageManager has not been
installed on your computer.
Increase the scanner resolution.
(Macintosh users)
Make sure you have installed Presto!
PageManager on your computer. See Installing
Presto! PageManager on page 109.
Vertical lines are seen
in the scanned image.
Paper dust has accumulated on the
surface of the glass strips.
Clean the glass strips inside the machine. See
Clean the Scanner on page 173.
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