2-97
Confidential
4.14 Troubleshooting for Other Problems
4.14.1 Cannot print
4.14.2 Cannot update firmware
<User Check>
- Turn the power switch OFF and then ON again.
- Check that the USB cable is connected to the host correctly.
- Check that the LAN cable is connected to the host correctly.
- Replace the USB cable.
- Replace the LAN cable.
- Check that the maximum printable page number has not been exceeded.
- Check that the PC Print is not forbidden.
- Check the print limit ID.
- Check the network connection.
- Check the relevant section in the Network Setting Guide.
- Check that the print data is not damaged.
Step Cause Remedy
1
Forgot print limit ID Execute "Initialize EEPROM parameters
(function code: 01)" to reset ID and let user
to input a new ID.
2
Connection failure of the wireless
LAN connector
Reconnect the wireless LAN connector.
3
Wireless LAN PCB failure Replace the wireless LAN PCB.
4
Main PCB failure Replace the main PCB ASSY.
<User Check>
- Make sure that there is no other function running.
- Turn the power switch OFF and then ON again.
Step Cause Remedy
1
Firmware version does not match Reinstall the latest sub firmware, panel
firmware, demo firmware, and main
firmware in this order.
2
Main PCB failure Replace the main PCB ASSY.
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