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Confidential
4.2 Troubleshooting for Paper Feeding Problems
End users can solve problems related to paper feeding as long as they follow the User Check
items. If the problem still cannot be solved, implement each procedure according to the step
numbers in the tables below.
4.2.1 No paper is fed from paper tray
Fig. 2-10
<User Check>
• Check that the paper is set in the paper tray correctly.
• Check that there is not too much paper set in the paper tray.
• Flip over the paper in the paper tray or rotate the paper 180°.
• Check that the thickness of the paper is 60 to 105 g/m
2
.
• Check that the manual feed slot is not set as the pick-up tray.
• Flip through the paper and reset it in the paper tray.
• Clean the pick-up roller.
Step Cause Remedy
1
Accumulated paper dust Remove the paper dust cleaning roller cover
and get rid of the paper dust in the area
described in the figure below.
2
Roller holder ASSY attachment
failure
Reattach the roller holder ASSY correctly.
3
Connection failure of the main
motor flat cable
Reconnect the main motor flat cable.
4
Connection failure of the paper
feed sensor harness
Reconnect the paper feed sensor harness
ASSY.
5
Paper feed actuator coming off Reattach the paper feed actuator.
6
Connection failure of the new
toner sensor PCB flat cable
Reconnect the new toner sensor PCB flat
cable.
7
Connection failure of the T1
clutch harness
Reconnect the T1 clutch harness.
8
Abrasion of the pick-up roller Replace the PF kit.
9
T1 clutch failure Replace the T1 clutch.
10
Damaged P/P gear Replace the paper tray.
11
Main motor failure Replace the main motor.
12
Damaged gears in the paper
feeding system
Replace the main frame L ASSY.
13
Damaged fuser unit Replace the fuser unit.
14
Main PCB failure Replace the main PCB ASSY.
Paper tray
Paper dust cleaning roller
Paper dust
Paper dust cleaning roller cover
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