Troubleshooting
Clearing a Jammed Sheet .................................................................................................................................... 659
Roll paper cannot be inserted into the paper feed slot ........................................................................................ 661
Cannot load sheets ............................................................................................................................................... 661
Paper is not cut neatly .......................................................................................................................................... 661
Paper is not cut ..................................................................................................................................................... 661
Depression on the leading edge is left ................................................................................................................. 662
The size of clear film cannot be detected ............................................................................................................. 662
Roll Paper is Continuously Ejected ....................................................................................................................... 662
Printing does not start 663
The Data lamp on the Control Panel does not light up ......................................................................................... 663
The printer does not respond even if print jobs are sent ...................................................................................... 663
Ink Filling.. is displayed ......................................................................................................................................... 663
The display screen indicates Agitating ................................................................................................................. 663
The printer stops during a print job 664
An error message is shown on the Display Screen .............................................................................................. 664
The printer ejects blank, unprinted paper ............................................................................................................ 664
Problems with the printing quality 665
Printing is faint ....................................................................................................................................................... 665
Paper rubs against the Printhead ......................................................................................................................... 665
The edges of the paper are dirty .......................................................................................................................... 666
The surface of the paper is dirty ........................................................................................................................... 667
The back side of the paper is dirty ....................................................................................................................... 667
Printed colors are inaccurate ................................................................................................................................ 667
Banding in different colors occurs ........................................................................................................................ 668
Colors in printed images are uneven .................................................................................................................... 668
Image edges are blurred or white banding occurs .............................................................................................. 669
The contrast becomes uneven during printing ..................................................................................................... 669
The length of printed images is inaccurate in the feeding direction .................................................................... 670
Images are printed crooked ................................................................................................................................. 670
Documents are printed in monochrome ............................................................................................................... 670
Line thickness is not uniform ................................................................................................................................ 670
Lines are misaligned ............................................................................................................................................. 671
Cannot print over a network 672
Cannot connect the printer to the network ............................................................................................................ 672
Cannot print over a TCP/IP network ...................................................................................................................... 672
Cannot print over a NetWare network ................................................................................................................... 672
Cannot print over AppleTalk or Bonjour networks ................................................................................................. 673
Installation problems 674
The computer does not recognize the printer ...................................................................................................... 674
Removing Installed Printer Drivers ........................................................................................................................ 674
HP-GL/2 problems 676
With HP-GL/2, printing is misaligned .................................................................................................................... 676
Lines or images are missing in printed HP-GL/2 jobs. ......................................................................................... 676
Lines are printed too thick or thin in HP-GL/2 print jobs ....................................................................................... 676
HP-GL/2 jobs are printed in monochrome (or color) ............................................................................................ 676
Printed colors of lines are inaccurate during HP-GL/2 printing ............................................................................ 676
HP-GL/2 jobs are printed 6 mm larger than specified .......................................................................................... 676
HP-GL/2 jobs are printed at maximum size, even if a standard size is specified ................................................ 677
HP-GL/2 printing takes a long time ....................................................................................................................... 677
The printer stops when printing a HP-GL/2 job (the carriage stops moving) ....................................................... 677
Other problems 678
The printer does not go on .................................................................................................................................... 678
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