Chapter 5 – Troubleshooting
Section 5.2 – Summary of Questions and Answers
5 - 6
What should you do if one of the chambers cannot be used?
• When one of the chambers cannot be used, you may use the
other chamber, if the ‘Run Treatment’ choice is offered. This
screen will show a number for the chamber that can be used
and an ‘X’ for the chamber that cannot be used. Some problems
are such that no treatment may be performed, so the ‘Run
Treatment’ choice is not offered. Call your authorized service
representative for assistance.
Q & A
What if the containers are not removed from the illuminator within the
required amount of time?
• The treatment record will be marked as Incomplete. Follow your
center guidelines or contact the medical director, to determine if
the product is acceptable.
Q & A
What should you do if you are unable to locate a treatment record?
• To locate a treatment record in the illuminator, refer to Section
4.9, Optional Printing Treatment Reports and Additional Labels.
See Specific Record for details on how to find a treatment
record. If you cannot locate a record for a given product, follow
your center’s guidelines, or contact the medical director. The
status of a blood product cannot be determined without a
treatment record, and should be regarded as Incomplete.
What should you do if a treatment record is marked as Incomplete?
• Follow your center’s guidelines or contact the medical director,
since the pathogen inactivation process has not been validated
for products recorded as Incomplete.
Q & A
Why would a label be placed on the illumination container after
treatment?
• If there are multiple illuminators at a blood center or a single
illuminator for treating plasma, means must be employed to
protect against release of a double illuminated blood product.
• The label applied to the illumination container after treatment,
provides visual evidence that the unit received partial or
complete treatment in the illuminator, and should not be re-
illuminated.
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