Chapter 5 – Troubleshooting
Section 5.2 – Summary of Questions and Answers
5 - 4
Section 5.2 Summary of Questions and Answers
The following is a list of the Questions and Answers used in the Operator’s
Manual.
Chapter 3: ILLUMINATOR DESCRIPTION
Whom should you contact if the illuminator is damaged?
• If you notice the illuminator is damaged, contact your authorized
service representative. Please refer to the front of this manual for
contact details.
Q & A
How do you know that the containers receive the correct amount of light?
• Each illuminator chamber has 4 photodiode sensors, 2 at the top
and 2 at the bottom. These sensors measure the amount of light
through the blood product with every treatment cycle and the
illuminator adjusts the time of the cycle to provide the correct
light dose.
• As a secondary check, the illuminator software checks the
treatment time to make sure that it is within the appropriate
range set by the authorized service representative.
• The bulbs will need changing if the time approaches the limit for
adequate illumination. The light system is automatically checked
during power on or every 24 hours, and during power failure
recovery.
• The sensors are calibrated by your authorized service
representative when the illuminator is installed and during
preventive maintenance.
What should you do if the barcode scanner does not work?
• Occasionally, the barcode scanner will not scan the barcodes on
the containers. If this happens, enter the numbers of the barcode
into the illuminator manually via the keypad, if this is permitted by
your facility’s procedures. Refer to Sections 3.4 and 4.4 for
instructions.
• If the problem seems to be with the scanner, not the barcode
label, contact your authorized service representative for
assistance.