Chapter 5 – Troubleshooting
Section 5.2 – Summary of Questions and Answers
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Chapter 5: TROUBLESHOOTING
What should you do if the System Issue screen appears?
• The System Issue message is used to alert the operator of critical
issues with the illuminator. Turn the illuminator OFF, wait 10
seconds, then turn it back on. Should the System Issue screen
continue to occur, contact your authorized service
representative for assistance.
What should you do if an error occurs?
• On most error screens, there are two buttons: an ‘OK’ button and
a ‘Cancel’ button. If an error occurs, follow the instructions on the
screen to resolve the issue and select the ‘OK’ button. If you have
tried to resolve the issue and cannot, select the ‘Cancel’ button.
This button should only be selected if there is a problem and it
cannot be resolved as it disables the ‘Run Treatment’ option. If this
issue cannot be resolved, contact your authorized service
representative for assistance.
What should you do if the service light comes on?
• The service light indicates that the illuminator needs servicing. The
illuminator will display a message indicating the reason for the
issue when the service light turns on. For example, the service light
may be turned on when an accessory printer or data
management system is not responding, or when there is a
problem with one of the illuminator’s sensors. Refer to the
message to determine the cause of the light.