Check Point HARMONY R81 - Page 222

Troubleshooting Full Disk Encryption
R81 Harmony Endpoint Server Administration Guide|222
The information is collected. A window opens that shows the location of the cab file.
6. Press a key to exit CPinfo.
To Run CPinfo manually:
1. Open a command prompt.
2. Go to the CPinfo tool path location: cd \path\
3. Run CPinfo with output filename and folder:
C:\path\>CPinfo.exe <output cab filename> <output folder name>
For example: C:\path\>CPinfo.exe SR1234 temp.
The CPinfo application stores the output to the designated folder.
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If no output name is specified, the output file has the same name as the output
folder.
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If no output folder is specified, CPinfoPreboot saves the output file to the
directory where the CPinfo tool is located.
Using CPinfoPreboot
Note - CPinfoPreboot does not collect logs from BitLocker-encrypted computers.
Run CPinfoPreboot if you cannot:
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Access the Pre-boot Logon window.
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Log in to the Pre-boot Logon window.
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Start encryption or decryption.
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You have had a system crash- this includes a Windows or Full Disk Encryption crash.
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A Windows crash gives you a blue or black screen.
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A Full Disk Encryption crash gives you a green or red screen.
CPinfoPreboot collects the:
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Readable log of all disks and volumes (scan.log).
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Master Boot Record for each disk.
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Partition Boot Record for each volume.
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The first 100 sectors from each physical disk.
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First 100 sectors from each volume.
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System area data.