External PKI Certificates for Client-Server Communication
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Installing Certificates for Offline Groups
Offline Groups can use external certificates for Remote Help. The default setting is Use
internally generated certificate, which uses the internally generated certificate.
To install an external certificate for an Offline Group:
When creating an offline group:
1. In the Offline Group Settings, select Select existing certificate.
2. Click Manage and select the certificate from the list or click Import to get the certificate.
3. Click Assign.
4. Continue with the New Offline Group wizard, as described in Configuring an Offline
Group.
When editing an existing offline group:
1. Go to Group Details and click Edit.
2. Click Manage and select the specific certificate.
3. Click OK.
Monitoring Certificates
You can monitor the certificates on each server and computer from the Reporting tab >
Activity Reports > Endpoint Connectivity.
These columns of the report relate to the certificates installed (the columns are hidden by
default):
n
Active Certificate - Shows the details of the currently active CA certificate on the
computer.
n
StandBy Certificate - Shows the details of a CA certificate in standby state on the
computer. This CA is not used but can be used in the future.
n
Active Certificate Applied On. - Shows the date when the currently active CA certificate
became active.