Endpoint Offline Management Tool
R81 Harmony Endpoint Server Administration Guide|433
Click Browse to locate the file for the computer in the offline group that requires recovery.
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Click Next.
Note - Each offline group is cryptographically independent. The CPOMF file for one
group does not work for a different group.
Selecting a User
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Select a user that has Pre-boot permissions on the computer. You can enter the
username manually in the format domain\username.
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Click Next.
Challenge from User
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Response One - Tell the user to enter the Response One text string in the Remote Help
window on the locked computer.
The endpoint computer shows a challenge code.
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Challenge - Enter the challenge code that the user gives you.
Response to User
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Response Two - Tell the user to enter the Response Two text string in the Remote Help
window on the locked computer.
Make sure that the user changes the password or has one-time access to the computer
before ending the Remote Help session.
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Try Again - Click this to start the password recovery process again for a different user.
Disk Recovery
To help a user un-encrypt a disk click Disk Recovery.
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Select Recovery File - The recovery file is a CPREC file that is uploaded from each
client computer. The files are located in the Recovery Files shared folder.
Click Browse to locate the file for the computer in the offline group that requires recovery.
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Click Next.
Note - Each offline group is cryptographically independent. The recovery file for one
group does not work for a different group.
Select a User Account
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Click Add to manually enter a new temporary user that will log in with the recovery
media.
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